JST WRK Energy Package Protection
JST WRK Energy Package Protection covers packages that are lost, damaged, or stolen. Please review the policies below to determine if your package is covered.
To file a claim please email Info@jstwrkenergy.com including order information and all other pertinent information. If the product is damaged during shipping, a picture must be included within the email at the time the claim is submitted. At the time of submission, a claim can be made for either a replacement, refund, or gift card for the amount of the original purchase (not including package protection).
Policies:
All claims must be made within 30 days of order placement.
Orders that are marked through their tracking information as “delivered,” but that are not received by the customer, may be required to wait 7 days after the delivery date to make a claim.
Packages are presumed to be lost orders when the status of the package is not "delivered," and it has been more than 7 days since the last status update per the tracking information.
JST WRK Energy Package Protection will cover packages that are sent back to the sender, and marked as “Returned to Sender” by the shipping company. All claims related to “Return to Sender” packages must be made after the package has been received by the sender, as confirmed by tracking information, and within 10 days of the shipping company marking the package successfully returned to the sender.
JST WRK Energy Package Protection reserves the right to refuse coverage of packages held in customs for any reason.
JST WRK Energy reserves the right to deny any claim that does not comply with company policies. We reserve the right, at our sole discretion, to update or change the policies at any time.
